FREQUENTLY ASKED QUESTIONS

Check the product description for vehicle compatibility, including the supported year, make and model. If you are unsure, contact our support team before ordering.

Installation requirements vary by product and vehicle. Check the individual product listing for installation details. Some products may require wiring, adapters or professional installation.

Explore our available LED headlights, custom headlights and other automotive lighting upgrades in our online store.

Standard LED lighting generally provides a fixed lighting color, while RGB lighting products can offer multiple color options and lighting effects, depending on the product.

Some products may be suitable for DIY installation, while others require technical knowledge. Always follow the manufacturer’s installation instructions. Professional installation is recommended when necessary.

Browse our online store, select your preferred product, confirm its compatibility with your vehicle, add it to your cart and proceed to checkout.

Available payment methods are displayed during checkout. Please review the options before completing your purchase.

Contact our customer support team as soon as possible if you need to change or cancel an order. Requests depend on whether your order has already been processed or shipped.

After successfully placing an order, you should receive an order confirmation using the email address provided at checkout. Check your spam folder if you cannot find it.

Delivery times depend on the product, shipping destination and selected shipping method. Check the shipping information provided at checkout or contact us for assistance.

Shipping destinations and availability depend on our current shipping arrangements. Check the available destinations during checkout.

Where tracking is available, tracking information will be provided after your order has been dispatched.

First, check your tracking information if available. If your order is delayed beyond the estimated delivery period, contact our support team with your order number.

Returns are subject to the NTXGLOWS return policy. Please review the policy before sending an item back or contact our support team for instructions.

Contact our support team as soon as possible with your order number, a description of the issue and clear photographs of the product and packaging where applicable.

Refund processing times depend on the approved return, payment provider and financial institution. Any applicable refund information will be communicated to you.

Installation service availability depends on our current arrangements. Check with our support team before making plans.

Please include your vehicle’s year, make and model, the product name and your order number if you have already purchased.

Visit our Contact Us page to find the available customer support contact options.